Columnist Nan Russell shares career insights learned over 20 years in the corporate world, including as a Vice President at QVC

This article attempts to show business owners of the importance of good customer service.

Are you set up for success or failure?

As a home business owner, it is important to see things to completeness. Not hopping from the "next big thing" to the next.

Columnist Nan Russell shares career insights learned over 20 years in the corporate world, including as a Vice President at QVC